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Przemysl TESCO Emergency Refugee Help Center​

The city of Przemyśl opened the emergency refugee help center at the abandoned TESCO supermarket. During the first days of the war in Ukraine, they needed the support of volunteers to set up the management processes workflow in the shortest time possible. Reducing the crush, chaos and human bottlenecks at the center were our initial main purposes.

The Przemyśl emergency refugee help center handles 5,000 people a day and is the largest of its kind in Poland, however it was still not sufficient in tackling the amount of incoming refugees from Ukraine, and thus, we planned and opened a new center in Chelm within two weeks of Teleport’s formation.

There were not enough volunteers available on site at the Przemyśl refugee center to handle the workload, and there was no management system in place to clearly structure and focus the available volunteers on paramount tasks. To solve that problem, we have developed algorithms that help to understand exactly how we can help refugees effectively and quickly.

We trained volunteers and ensured that this training process was self-sustaining in case of a change in personnel.

We configured and tested the system to ensure its sustainability.

We made sure volunteers had phones (provided by the city administration) to call international numbers for drivers.

We made sure the refugees had the minimum waiting time for a drive to their preferred destinations to prevent the overload of the center.

Having solved this problem, we have started working on a new, related problem: the safety of refugees.

We have created another system which helps to control the flow of refugees, and now we can make sure that they are registered and safe before they leave for their preferred destinations. This system helped to structure the center’s work processes and clearly understand the needs according to complete statistics. Each refugee must be registered and receive a band with the appropriate number afterwards.
Many Ukrainian refugees come to Europe for the first time without knowledge of the language or any travel experience, and thus they become vulnerable to exploitation by malevolent criminals abroad.) The journey of a refugee is often a long and arduous one; especially for women and children, who make up 90% of those who have fled the violence in Ukraine across foreign borders. They are often without basic human conditions, food and water, and they believe that they will be safe from harm as soon as they cross the border. These vulnerable refugees just want to trust people offering them help, but unfortunately criminals take advantage of this crisis.

As soon as we received the first reports of human trafficking, we started working on preventing further human trafficking from occurring.
We have created a clear and transparent process for registering drivers and arranging the computers and tablets with proper registration forms to increase efficiency and simplify the work of volunteers. Thus, we have significantly reduced the risk of human trafficking through the driver registration system. We set up the matching system between refugees and drivers in the waiting areas using TV screens with software provided by that shows the available drivers ready to pick up refugees.
The system consists of two phases:
Phase 01

Drivers have to register in our system and provide their necessary documents in order to prove a clean criminal record. All data is thoroughly verified through an API background check through Interpol’s criminal record databases, to help verify that prospective drivers have the right intentions.

Phase 02

It is only after all the verification stages are completed that drivers are allowed to approach refugees with driving offers. Before the verification is complete, any driver contact with refugees is prohibited and inaccessible.

We managed to meet and consult Portuguese medical crisis management team Nuno Nicola Covacich from Nanomedical to organize support from the Portuguese embassy.

We managed to connect with Artur Kazienko, the founder of the famous Polish brand KAZAR and he promoted us to continue our work in the CPH Chelm refugee center.

We met with the Belgian Minister of Immigration, Sammy Mahdi, to consult about the refugees fleeing to Belgium.
We spearheaded the management and operations in cooperation with TESCO refugee center executives.

We have developed an HR system integrated into the process to understand which people are proficient on a certain position.

We visualized and created a clear structure of management processes at TESCO refugee center to enable sustainable forms of processing refugees and train new volunteers.

We helped arrange hardware (laptops and screens) and all the needed software by at the desks for volunteers on registration points.

We cooperated with the team on implementing IT solutions for data collection and ensuring the safety of refugees.

We created a safety system for vulnerable refugees. We created the refugee registration system in cooperation with

We created the driver registration system in cooperation with

We coordinated and implemented a verification and matching system for drivers and refugees.

We collaborated with the non-profit organization HelpBus to order and manage vehicles and busses for refugees fleeing from Ukraine to Germany. We managed donations from Germany to TESCO refugee center.

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